Our software pauses certain transactions in order to verify the identity of the payer. This is for the sole purpose of protecting your credit card and potential fraudulent use.
In Europe, we use the '3D Secure' program which allows you to authenticate a transaction using the banking application or a code. In the USA, there is no such authentication system, so our software carries out other checks and if any information does not match, it puts the transaction on hold.
In order for our team to verify and validate your payment, please simply send a photo of your ID in response to the email you received. Our customer service team will get back to you quickly to confirm your payment and order.